Parts Advisor - Long Crendon
Pertemps Aylesbury is currently recruiting for a Parts Advisor for our Manufacturing client based in Long Crendon.
Location: Long Crendon
Salary: £28,000 - £30,000
Hours: 8:30 am - 5:00 pm
Purpose: The purpose of this job is to provide customer support, customer care, and expertise in the area of parts sales and warehouse management.
Duties:
1. Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email and telephone.
2. Ensure all customer expectations and requirements are identified and successfully managed.
3. Contribute to achieving a level of profitability that meets departmental and company expectations.
4. Processing and tracking of spare parts sales and orders using the appropriate processes, tools, and technical documentation.
5. Using electronic parts manuals.
6. Handling warranty orders.
7. Processing and handling complaints.
8. Checking accounts and credit limits.
9. Build up and develop excellent customer relationships.
10. Assisting warehouse with parts returns and processing orders as and when required.
11. Handle return of incorrect and unnecessary parts from customers to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
12. Arrange daily shipments of customer orders with carriers as required.
13. Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
14. Assisting warehouse with packing and shipping when required.
Requirements:
1. At least 3 years of experience in industrial sales, shipping, or wholesale.
2. Knowledge of basic import/export procedures.
3. PC literate in SAP, CRM, and Office applications.
4. Your own transport due to the location.
If you would be interested in this role, then please apply or call Corinne at Pertemps. #J-18808-Ljbffr