Responsible for the processing and administration of rental contracts. This includes co-ordinating installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Sales team and the Customer Success Manager.
KEY RESPONSIBILITIES:
1. Process sales documentation and administer contracts relating to the rental and service of equipment.
2. Support the Films & Specialist Rental Sales Manager in driving any improvements or changes.
3. Co-ordinate the delivery of equipment, communicating with all parties involved.
4. Assist the billing team with the collection and processing of meter readings to enable service invoicing.
5. Raising invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing, and other ad hoc charges.
6. Invoicing of chargeable consumable items and service requests.
7. Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
8. Assist with invoice query resolution, including processing of credit notes.
9. Administer, set up, and maintain service agreements and arrangements for third-party service provision.
10. Assist the Customer Success team with handling requests for service and consumables.
11. Assist the Billing team with meter reading collection for invoicing.
12. Maintain and update service records with relevant service and contact information.
13. Communicate with both internal and external customers, including the sales team.
14. Provide additional administrative support where required.
KEY MEASUREMENTS:
1. Meeting departmental KPI’s and achieving objectives.
2. Acknowledgement requests and queries within 24 hours.
3. Contract and invoicing management.
SPECIAL REQUIREMENTS:
1. Minimum of one year’s administrative experience, ideally industry related.
IN RETURN WE OFFER:
1. Working hours Monday – Friday, 9:00 am – 5:30 pm with one hour for lunch, unpaid.
2. Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service.
3. Excellent training & development opportunities within a growing organisation.
4. Life insurance.
5. BUPA health assessment.
6. Physical, mental and emotional wellbeing support for you and your family.
7. Volunteering leave policy (2 days/15 hours per year).
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