We have an opening for an experienced and motivated Practice Manager/Operations Manager to help support and drive our award winning, growing Private Medical and Cosmetic Practice based on the outskirts of Chichester.
Package
Permanent, full time (part time applications may be considered) – salary £40-44,000 per annum; pension; working hours Monday to Friday, 8am to 4pm; free onsite parking; 25 days annual leave plus statutory holidays
Overview
With experience as an operations and/or practice manager in a similar practice environment, working closely with an established team, you will ensure the smooth running of all clinical procedures and activities within the clinic, genuinely believing that patients should be treated as individual people and not as numbers in a file. You will be responsible for the efficient, effective and safe management of the Practice, ensuring the well-being of patients, practitioners and colleagues for mutual and continued success, whilst we are all delivering impeccable customer service.
Main Job Tasks and Responsibilities – Practice Manager/Operations Manager
Ensure CQC compliance in line with NICE guidelines (relevant support and training as necessary)
Manage clinical and administrative staff, HR development and employee appraisals
Ensure effective teamwork and communications within the business
Work collaboratively with colleagues and third parties in the provision of a seamless service
Dealing with matters with tact and sensitivity, maintaining a high level of confidentiality
Delivering excellent customer service to our patients at all times
Managing customer queries, commendations, compliments and complaints
Working alongside the team to ensure all systems and processes are working optimally so that the day-to-day flow of the clinic is as smooth and efficient as possible
Managing the relevant databases and paperwork
Qualifications & Skills – Practice Manager/Operations Manager
Practice Management and/or Operations Management experience in a similar environment (medical, dental or other practice)
Excellent communication skills
Excellent administrative and IT skills (MSOffice, in particular Excel and our in-house database – training on the latter will be given)
Superb organisation, time management skills and attention to detail
A positive, cheerful, can-do attitude with a high customer focus
Productive and proactive, problem solver
A genuine interest in matters pertaining to good health, wellbeing and lifestyle
To apply for this role, please click apply online and upload an updated copy of your CV.
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