Lancashire & South Cumbria NHS Foundation Trust
We are looking for a confident and outgoing Engagement Officer to join our fantastic Postgraduate Medical Education team dedicated to ensuring that our doctors and trainees receive the best quality educational experience.
This role will assist in supporting our increase of Junior Doctor trainees and transforming and managing LSCft's Medical Education web pages into an accessible and engaging platform.
You will be part of a small Medical Education team that works closely with Senior Educators and doctors across the Trust, achieving change through influencing skills and effective engagement. This is a hands-on role requiring energy, tenacity and emotional intelligence. A love of being creative and interacting on social media is essential.
This role requires both a disciplined and structured work style, with an ability to plan and deliver projects and activities end to end, but also the ability to multitask effectively, and to think & deliver quickly.
The role requires excellent engagement, communication and IT skills and a strong focus on customer service. With rapidly changing priorities this will require the ability to use your initiative, to manage your own workload and work under pressure.
Main duties of the job
The post-holder will support the wider medical education team primarily with the ongoing management of the Medical Education web pages, intranet and emerging channels. Creating content that is accessible, engaging and user-driven, and conforms to LSCFT's visual identity.
As an ambassador for Medical Education, the post holder will be expected to proactively raise the profile of the function across the trust and in the wider region, engaging with internal and external stakeholders.
The post-holder will lead on managing the content of Medical Education information on our LSCFT intranet/web pages, in addition to supporting the cascading of key information via social media platforms. Therefore you will need to have a basic knowledge of how to upload and edit content on a website / intranet as well as a passion to learn on the job. Ongoing support and training will be provided.
Have responsibility for promoting the key benefits of the Mentoring Programme, communicating and recruiting trained mentors to ensure the effective running of the programme.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
Job responsibilities
Please see attached the job description and person specification for more information about this role.
Person Specification
Qualifications
* Educated to degree level in relevant subject, or equivalent experience.
* Evidence of structured and professional career development.
* ECDL or equivalent.
* NVQ level 4 in Business Administration or equivalent experience.
Knowledge
* In-depth knowledge and understanding of managing key communication mechanisms/web pages.
* Advanced knowledge of MS software including Word, Excel, PowerPoint and Email.
Skills
* Experience of updating online content or similar and communicating via social media.
* Experience of event/meeting organisation.
* Experience of producing data reports for distribution at a high level.
* Experience of management skills i.e. motivation, training, change management and day to day line management.
* Outstanding planning and organisational skills to prioritise workload, multi-task and work to tight deadlines.
Personal
* Excellent interpersonal skills with a customer service focus.
* Good level of emotional intelligence.
* Willing to "be the best you can be", continually looking for ways to improve and develop in order to reach full potential.
* Build positive working relationships, respecting and valuing the contributions made by others and acting in a considerate, helpful and inclusive manner at all times.
* Willing to travel to attend relevant meetings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
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