Polestar Bicester, England, United Kingdom
Customer Engagement Advisor - Part Time
We're currently looking for a Customer Engagement Advisor to join our Customer Experience team and play a key role in putting our customers first, ensuring our Customer Engagement Centre offers the finest levels of customer service. We seek someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed.
This is a part-time position for 19 hours per week, located at our Bicester office, requiring a minimum of three days in our office. We believe in a hybrid model for remote and onsite work, knowing that both in-person collaboration and individual focus time are essential.
The Responsibilities
In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. You will be instrumental in our ambition to be best in class for customer service and offer all Polestar customers the finest experience. Responsibilities include:
* Handle enquiries from customers via inbound calls, emails, cases, and chats.
* Outbound follow-up and delivery support calls.
* Become a champion of Polestar products to provide the best advice and support.
* First line complaint resolution.
* Other tasks as required for the role.
The Ideal Candidate
To succeed in this role, you should possess integrity, kindness, and commitment. You must be able to take the initiative, meet deadlines, and always think customer first. You should have great time management skills and enjoy working in a team environment. You are a digital-minded, flexible, and agile individual who thrives in fast-paced environments and has a can-do attitude.
In Addition, You'll Need The Following
* At least 6 months of experience in front line customer service roles.
* Previous complaints or escalations experience.
* Excellent oral and written communication in English.
* Availability for 19 hours across Monday to Friday (shifts to be agreed/ overtime may be available).
* Knowledge of Salesforce and Genesys is a benefit.
* Good knowledge of Excel & PowerPoint.
Polestar is an international company with various backgrounds represented. English is the language of written and spoken communication. Expect an accelerating, exciting environment.
The Process
If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled.
The Polestar journey is an electric one.
#J-18808-Ljbffr