About the job
In this diverse and impactful role, you will play an essential part of the Integration and Support Team, responsible for ensuring adherence to all processes and policies.
Our work in Integration and Support Team and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
1. Delivering a self-directed, proactive, and confidential customer service and professional support to the Integration and Support Team, the Director for Communities, as well as senior managers and team members within the Communities Directorate.
2. Supporting the Integration and Support Workers in ensuring the compliance of form completion, milestone visits, maintaining system records, engaging in face-to-face interactions with families, and managing low-level transactional activities.
3. Writing responses to customers, send and receive emails using a range of software tools.
4. Providing dedicated support to our internal and external customers, as well as our wider team, by handling administrative duties and ensuring process compliance.
5. Work directly with families on low level tasks: visiting home addresses, connecting with hosts and the individuals or families being supported through the scheme, and diligently completing the necessary paperwork associated with those important milestone visits.
6. support case holders and take initiative in independently managing transactional activities.
If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!
Required experience and skills
7. Educated to GCSE standard or equivalent qualifications, or demonstrable comparable experience.
8. Experience of working in a busy customer service role, providing information, meeting face to face, resolving queries and prioritising calls.
9. Strong communication skills with the ability to convey technical information to customers in a clear and meaningful way.
10. High IT competency including a good knowledge of Microsoft packages, specialist software, social media and have a keen eye for detail when checking and inputting data.
11. Experience of using relevant systems to record and check data with care to support service delivery.
12. Skills to effectively prioritize amidst competing demands and maintain a sense of calm and professionalism while engaging with irate, unhappy, or distressed customers.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave and an excellent
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.