German-speaking Customer Service Team Leader required to deliver exceptional service and contribute to achieving high-quality customer care.
Successful International company seeks a fluent German-speaking Customer Service Team Leader to lead a team and drive customer satisfaction.
Job Description
* Lead a team of customer service representatives to deliver exceptional service and achieve high-quality customer care.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Collaborate with cross-functional teams to resolve customer complaints and issues.
* Provide coaching and training to team members to enhance their skills and performance.
* Monitor and analyze customer feedback to identify areas for improvement.
Location: 4 days Home Based / 1 day Office location
Job Type: Full-time
Language: Fluent German