Dive into a Wave of Opportunity! Join Our Team as a Trade Sales & Service Guru!
Are you ready to flush away the mundane and plunge into an exciting career? We're a leading online bathroom retailer, and we're searching for a superstar Trade Sales & Service Advisor to join our brilliant team! If you're someone who can drain away customer worries and pipe up with exceptional service, we want to hear from you!
Your Main Function: Become Our Trade Customer's Bathroom Bestie!
Imagine being the go-to hero for our trade customers. You'll be their trusted advisor, guiding them through our fantastic range of products, from sleek showers to stylish sinks. You'll be the one who ensures their orders flow smoothly, their service requests are handled with precision, and any issues are resolved faster than you can say "dual flush"!
We're looking for someone who can:
* Shower our customers with exceptional service, handling enquiries with a smile (even over the phone and email!).
* Tap into their needs and recommend the perfect bathroom solutions.
* Seal the deal by processing sales orders accurately and efficiently.
* Build strong, long-lasting relationships – we want our customers to think you're absolutely tub-ular!
* Estimate and quote like a pro, ensuring we're always competitive.
* Stay up-to-date with the latest bathroom trends and product knowledge.
* Collaborate with our amazing team to ensure smooth service delivery.
* Unclog any customer complaints and resolve issues with flair.
* Turn opportunities into sales, helping us hit our targets.
* Keep everything shipshape with accurate reports.
* Ensure a safe and happy environment for everyone.
Your Role Duties: Get Ready to Make a Splash!
* Be the first point of contact for our valued trade customers, answering their queries with speed and accuracy.
* Process sales orders with meticulous attention to detail.
* Provide expert product advice and recommendations.
* Nurture customer relationships and identify opportunities for growth.
* Prepare accurate and competitive quotations.
* Maintain a comprehensive understanding of our product range and industry trends.
* Work closely with internal teams to ensure seamless service.
* Resolve customer complaints professionally and efficiently.
* Contribute to achieving sales targets.
* Generate and maintain accurate sales and service reports.
* Adhere to all health and safety regulations.
Skills & Experience: Are You the Perfect Fit?
* You've got proven experience in a sales or service role, preferably in a related industry.
* You're a communication whiz, able to build rapport and connect with customers.
* You're a pro at processing orders and managing service requests.
* You're organised, efficient, and can juggle multiple tasks.
* You're a problem-solver extraordinaire, able to handle complaints with ease.
* You're passionate about providing exceptional customer service.
* You're a team player who can also work independently.
* You've got a keen commercial awareness and can contribute to sales targets.
* You are numerate and literate.
And the Best Part?
We're offering a fantastic bonus incentive to reward your hard work and dedication!
Don't let this opportunity go down the drain! Apply now and join our amazing team!
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