Job summary We are looking for an enthusiastic, motivated individual who seeks a new challenge. The candidate should have excellent attention to detail and a desire to drive improvement. We are looking for a candidate who has excellent communication skills, a compassionate and friendly nature, together with the ability to work in a demanding environment and an aptitude for independent working and accuracy. Principal Responsibilities Reporting to Practice Business Manager Delivering compliance with CQC and other standards across the Practice as agreed with Practice Business Manager and / or partners. To operate as a member of the management team with shared responsibility for the Practice in the absence of or alongside the Practice Business Manager To manage the day to day HR function and process within the Practice. Main duties of the job Job purpose To ensure that the Practice is compliant with standards established by organisations and governing bodies who have authority over the Practice, particularly CQC. To be responsible for identifying those standards and communicating them across the Practice. To establish and maintain a mechanism of performance management and audit ensuring compliance and agreeing actions with partners and managers to amend where evidence demonstrates failure to meet the standard. To establish and maintain a mechanism for assuring partners and managers of compliance across the Practice With support from the Practice Business Manager, providing day to day management of HR records, ensuring process compliance Supporting team leaders with all HR matters as required including; Annual leave entitlement, Mandatory training, Health and safety, Disciplinary, Grievance, Staff performance and capability, Employment Legislation, Terms and Conditions of Service for all staff groups, Contracts of employment, Management of attendance, Recruitment, Retention, Job evaluation, Staff development and learning. To support training and change within all staff teams. To assimilate new processes and conduct training for others. To attend wider education events to ensure knowledge is gleaned and disseminated throughout the Practice. Conducting yourself as a manager of the Practice About us Set in the heart of a Pennine market town, we are a forward-thinking Practice with a supportive team and Partners looking for someone who wants to make a positive impact for both our staff and patients. Date posted 17 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A1114-25-0002 Job locations Valley Road Hebden Bridge West Yorkshire HX7 7BZ Valley Road Hebden Bridge West Yorkshire HX7 7BZ Burnley Road Mytholmroyd Hebden Bridge West Yorkshire HX75LF Job description Job responsibilities Job purpose To ensure that the Practice is compliant with standards established by organisations and governing bodies who have authority over the Practice, particularly CQC. To be responsible for identifying those standards and communicating them across the Practice. To establish and maintain a mechanism of performance management and audit ensuring compliance and agreeing actions with partners and managers to amend where evidence demonstrates failure to meet the standard. To establish and maintain a mechanism for assuring partners and managers of compliance across the Practice With support from the Practice Business Manager, providing day to day management of HR records, ensuring process compliance Supporting team leaders with all HR matters as required including; Annual leave entitlement, Mandatory training, Health and safety, Disciplinary, Grievance, Staff performance and capability, Employment Legislation, Terms and Conditions of Service for all staff groups, Contracts of employment, Management of attendance, Recruitment, Retention, Job evaluation, Staff development and learning. To support training and change within all staff teams. To assimilate new processes and conduct training for others. To attend wider education events to ensure knowledge is gleaned and disseminated throughout the Practice. Job description Job responsibilities Job purpose To ensure that the Practice is compliant with standards established by organisations and governing bodies who have authority over the Practice, particularly CQC. To be responsible for identifying those standards and communicating them across the Practice. To establish and maintain a mechanism of performance management and audit ensuring compliance and agreeing actions with partners and managers to amend where evidence demonstrates failure to meet the standard. To establish and maintain a mechanism for assuring partners and managers of compliance across the Practice With support from the Practice Business Manager, providing day to day management of HR records, ensuring process compliance Supporting team leaders with all HR matters as required including; Annual leave entitlement, Mandatory training, Health and safety, Disciplinary, Grievance, Staff performance and capability, Employment Legislation, Terms and Conditions of Service for all staff groups, Contracts of employment, Management of attendance, Recruitment, Retention, Job evaluation, Staff development and learning. To support training and change within all staff teams. To assimilate new processes and conduct training for others. To attend wider education events to ensure knowledge is gleaned and disseminated throughout the Practice. Person Specification Experience Essential Prior experience of managing staff and programmes/services Understanding of compliance areas in a healthcare setting Demonstrable knowledge of GDPR, Freedom of Information Act and Caldicott Guidance Evidence of process refinement or development Evidence of implementation of new services/process Attention to detail demonstrated through previous compliance projects Ability to make judgements in management role Adaptability to changing priorities and situations Acts with professionalism and integrity at all times Examples of working under pressure Desirable Experience with multiple systems for clinical use/clinical tools Experience in the management of clinical input programmes Excellent MS Excel skills/experience Experience of data analysis An understanding and experience of Service Level Agreements and Key Performance Indicators. Understanding of the role of CQC NHS experience Experience of Clinical Audit Experience of HR Qualifications Essential 5 GCSEs A-C or equivalent to include maths and English Desirable Management/HR qualifications Educated to degree standard or equivalent experience Personal Attributes Essential Innovative. A desire to drive change and tackle existing problems with improvements. Independence. An ability to assimilate new information and produce info and process for others. Resilient. Able to work under pressure and with conflicting priorities Display courtesy and diplomacy in interpersonal relationships. Confidence to implement and champion new process to all staff groups. Able to work under pressure and with conflicting priorities Able to contribute ideas and present reasoned arguments at meetings Enthusiastic about new challenges Flexible and able to adapt to pressures and situations Teaching - Motivational, caring and supportive whilst training others. Desirable A desire to want to improve primary care for the local population and collaborate with other areas and the wider healthcare system. A desire to learn and develop skills beyond the current role Person Specification Experience Essential Prior experience of managing staff and programmes/services Understanding of compliance areas in a healthcare setting Demonstrable knowledge of GDPR, Freedom of Information Act and Caldicott Guidance Evidence of process refinement or development Evidence of implementation of new services/process Attention to detail demonstrated through previous compliance projects Ability to make judgements in management role Adaptability to changing priorities and situations Acts with professionalism and integrity at all times Examples of working under pressure Desirable Experience with multiple systems for clinical use/clinical tools Experience in the management of clinical input programmes Excellent MS Excel skills/experience Experience of data analysis An understanding and experience of Service Level Agreements and Key Performance Indicators. Understanding of the role of CQC NHS experience Experience of Clinical Audit Experience of HR Qualifications Essential 5 GCSEs A-C or equivalent to include maths and English Desirable Management/HR qualifications Educated to degree standard or equivalent experience Personal Attributes Essential Innovative. A desire to drive change and tackle existing problems with improvements. Independence. An ability to assimilate new information and produce info and process for others. Resilient. Able to work under pressure and with conflicting priorities Display courtesy and diplomacy in interpersonal relationships. Confidence to implement and champion new process to all staff groups. Able to work under pressure and with conflicting priorities Able to contribute ideas and present reasoned arguments at meetings Enthusiastic about new challenges Flexible and able to adapt to pressures and situations Teaching - Motivational, caring and supportive whilst training others. Desirable A desire to want to improve primary care for the local population and collaborate with other areas and the wider healthcare system. A desire to learn and develop skills beyond the current role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hebden Bridge Group Practice Address Valley Road Hebden Bridge West Yorkshire HX7 7BZ Employer's website https://www.hbgp.co.uk (Opens in a new tab)