WORKSHOP CONTROLLER
Great opportunity for a Workshop Controller to join a dealership who has been announced as a Great Place to Work for 3 years running!
Location of the Workshop Controller / Fleet Controller / Service Controller / Workshop Team Leader / Workshop Supervisor: Heathrow
Salary of the Workshop Controller / Fleet Controller / Service Controller / Workshop Team Leader / Workshop Supervisor: Up to £45,000.00 DOE plus Bonus opportunity
Hours of Work - Monday to Friday 45hrs a week
Benefits
* Overtime opportunities, A day off for your Birthday, 23 days of annual leave per year, Four times death in service benefit, Working for an official Great Place to Work and UK Best Workplace for three years running, Working for a UK Best Workplace for Development, Access to 100s of employee perks on Perkbox, Auto-enrolment pension, Enhanced Maternity and Paternity pay policies, Access to wellness programme and Employee Assistance Programmes, Reward and recognition programmes, Annual appraisals programme and progression opportunities, Manufacturer trainging and access to in house training hub and Long Service recognition.
My client, a large brand group are looking for an experienced and dedicated Workshop Controller to help lead and inspire the workshop team at their Van Centre / Commercial Vehicle Centre in Heathrow.
This role is perfect for a workshop controller who is looking to step up into a bigger role at a prestigious site, and who is driven to robustly managing the flow of work through the workshop, to ensure quality and compliance of all works carried out.
A focus on maximising utilisation and ensuring technicians are working efficiently, safely and to all guidelines.
You will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times, and that includes H&S practices which are incredibly important and you will take a lead on at site level.
Day to day as the Workshop Controller / Fleet Controller / Service Controller / Workshop Team Leader / Workshop Supervisor, you will:
* Ensure the workshop processes are followed for every job.
* Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
* To monitor workshop loading and ensure continuity.
* Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
* Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
* Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well-being of the team, customers and visitors to site.
* Lead and attend monthly H&S site meetings.
* Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
* To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
* To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
* Measure technician’s activity and performance, to deliver a quality and compliant first-time fix.
* Arrange for customer to be informed that vehicle has been completed.
* Ensure that the image and levels of customer service within the department are in line with Company standards, to ensure company reputation is upheld.
* Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
* Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
* Ensure any customer complaints are dealt with quickly and effectively or escalated as per the complaint process if required.
* To be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs. Manage and oversee workshop apprentices, from a training and wellbeing perspective
* Ensure that all service processes (including quality checks and MOT) and company policies are adhered to.
* Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
Skills & Behaviours Required for the Workshop Controller / Fleet Controller / Service Controller / Workshop Team Leader / Workshop Supervisor:
* Previous experience as Workshop Controller / Supervisor in a dealership or fleet environment
* Previous experience as a Technician / LCV Technician
* Previous experience in a Commercial Vehicle environment is an advantage
* NVQ Level 3 or Equivalent as a Vehicle Technician
* Resilience
* Motivation
* Time Management
* Communication
* Leadership
If this role sounds like it could be of interest to you then please send your CV to Danica Baker at Sprint Recruitment