Job Summary
*Previous applicants need not apply*
Admin Support (Clinic Administration Services)
Agenda for Change Terms and Conditions
£22,383 annum/pro rata
22.5 hours - Permanent
Applications are invited for the above post, which is based in the Radiology Department at the University Hospital of North Tees & Hartlepool.
We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team. Main duties will be reception, booking appointments, and general office duties.
The successful applicant may be required to rotate cross-site to include North Tees, Hartlepool, One Life, and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.
Good educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this post. Knowledge of operating a computer system would be an advantage.
This post may close when sufficient applications have been received.
Job Responsibilities
1. Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
2. Be fully conversant with and adhere to all work-related policies, procedures, and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
3. Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective, and comprehensive administrative and secretarial service to support the provision of care to patients.
4. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organization's requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional, and local policies, procedures, and guidelines.
5. Participate in any/all associated training, development, and appraisal processes relevant to required duties of this post.
6. Adhere to all Trust requirements relating to behaviours and professional conduct at work.
Key Result Areas
Communication and Team Working:
1. Respond to a diverse range of enquiries via letter, face-to-face contact, or telephone from patients, relatives, and other service users in an efficient, professional, and courteous manner.
2. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area.
3. Act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner.
Use of Computerised Systems and Records Management:
1. Assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient-related clinical systems.
2. Be responsible for ensuring that all information relating to attendees, DNAs appointment bookings etc., is kept up to date at all times.
3. Assist in requesting, locating, collecting, and returning healthcare records using appropriate technologies.
General Admin Duties - all work areas:
1. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment.
2. Assist with the organisation of patient transport arrangements following appropriate trust policies.
3. Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care.
Control of Infection
Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
Communication and Working Relationships
Behaving in a professional and courteous manner at all times, the post holder will be expected to assist in the provision of a high-quality, patient-centred service.
DBS Criminal Records Disclosure Check
This post is deemed to require a Disclosure Check Standard Level with the Criminal Records Bureau.
This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment.
The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.
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