Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams. In this role the customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialist talking to them, being the voice of Coventry Building Society is the main focus. The role is very much about about having great conversations (no scripts), being customer focused with a passion for providing exceptional service. Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role For this role we can accommodate full or part time working 25 hours a week, ideally 12pm to 5pm. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Service recognition