Job Title: Customer Service Billing
Summary (50 words)
We are seeking a skilled customer service representative to join our billing team. The ideal candidate will possess excellent communication skills, be resilient in challenging situations, and have transferable skills from previous experience.
Job Description
Key Responsibilities:
* Provide exceptional customer service over the phone, listening to customers' needs and working together to find solutions.
* Communicate effectively with customers, responding to their inquiries and resolving any issues in a timely manner.
* Work collaboratively with colleagues to achieve team goals and objectives.
* Stay up-to-date with company policies and procedures, ensuring compliance and adherence to guidelines.
Instructions
• Follow all company policies and procedures.
• Maintain accurate records of customer interactions.
• Participate in training and development programs to enhance skills and knowledge.
Language Requirements
The primary language for this role is English. All communication with customers must be conducted in English.
What We Offer
Benefits and Perks
* A competitive salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
* Online GP access for you and your immediate family, fully funded by us.
* Market-leading paid carer's leave, up to 2 weeks off for carers to support family or friends who are disabled, ill, or elderly.
* Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year.
* Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds every year.
* Support in carving your own career path, passionate about developing our people, and helping you achieve your career goals.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental, to protect you and your family.
On top of these benefits, we have a great team culture, meaningful support, and tailored training to help you build a lasting career.