To manage itelephone calls from our clients customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.
* Requesting payments, setting up direct debits and instalments plans.
* Identify and resolve customer issues and escalate where required.
* Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
Experience of working in a high-volume customer contact environment
* Experience of working in a target driven environment
* Ability to adapt and learn
* Communication and listening skills
* Computer literacy
Sick Pay
* Maternity Pay
* Employee Assistance Programme
* Cycle to work scheme
* Employee Discount
* Store Discounts