Job Description A leading IT services provider offering computer services to a wide range of SME clients across the country are looking for a Support Engineer to provide remote and telephony based support to their varied customer portfolio. This role is based in Surrey within a team of engineers and offers a chance to develop your technical skills and grow within a dynamic and successful IT company. Main duties: • Take calls from customer requiring support • Log support tickets from customers • Providing technical support to customers • Providing 1st line technical support • Ensuring that the Service Level Agreements (SLA) are adhered to at all times • Taking ownership of an issue up to the point of resolution or escalation • Responsible for continually updating job notes and customer documentation • Following helpdesk procedures and policies • Remaining up to date with the latest technologies and platforms Experience: • Microsoft Windows 7-10 – General knowledge, Installation & Troubleshooting skills • Microsoft Office all recent versions including 365 – General Knowledge • Microsoft Windows Server 2008, 2012, 2016 – Some knowledge but training will be given • General knowledge of Internet connectivity ADSL / Routers – Training will be given • Some Knowledge of Desktop and Server hardware troubleshooting • Some Knowledge of Antivirus Software, AVG, SOPHOS & Kaspersky would be advantageous • Some Knowledge of Backup Software would be advantageous Soft skills: The ideal 1st Line Support Engineer will ideally have experience of working within a similar role. Possession of any IT qualification including MCP/Comptia A would be desirable but not required.