Do you thrive on building strong relationships with customers and helping drive their success?
Pi Datametrics is a leading SaaS company that specialises in organic search performance. We are looking for a Junior Customer Success Manager to join our Customer Success team at what is a very exciting time in the world of organic search. You’ll have a choice of working from home or from our central Brighton HQ.
You’ll love this job if you’re:
* A fantastic communicator able to build and own excellent long-term relationships with key stakeholders
* A contributor to team goals, you understand the importance of retention and expansion
* A strategic thinker who wants to understand customer needs and challenges and help them achieve successful outcomes
* Someone who enjoys pursuing revenue growth opportunities
* A collaborator who is able to interact with internal teams to coordinate customer requests, resolve issues, and deliver exceptional customer support
* Someone who is organised and able to provide assistance to customers throughout their relationship with Pi from onboarding onwards
* Someone who is passionate about organic search and wants to keep up to date with industry trends, best practices, and competitors to provide valuable insights to customers
You’re great at:
* Maintaining a positive attitude and a team player mindset
* Thinking creatively and strategically to develop initiatives and problem solve
* Communicating clearly and efficiently and building rapport with internal and external stakeholders in person and online
* Organisation, time management & detail!
* Taking ownership and accountability
If this sounds like you and you’re excited about joining a dynamic team, we'd love to hear from you.
* Package:
* Salary £30k+ depending on experience
* Flexible and remote working
* 25 Days Leave* (increases at 1 per year then capped at 30)
* Perkbox
* Monthly company wide socials
* Charity days
* Statutory company pension