Job summary THS POST WILL NOT COMMENCE UNTIL MAY 2025 Lincolnshire Community and Hospitals Group are looking to appoint to this key post which will lead and manage the Patient Experience and Voluntary Services Team across ULTH and LCHS. Ideally the post holder should have extensive experience at working in a similar field with a clear insight and commitment to improving the experience of our patients The post holder will be responsible for the development and delivery of Group wide strategies related to experience of care; Be Strategic lead for leading from experience ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys) Lead and further develop our volunteer services Main duties of the job To lead and manage the Patient experience and Voluntary services team Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys) Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation, including championing best practice in co-production, involvement, and participation. Develop a group wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group wide services to improve the delivery of patient can and improve patient experience About us Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). Date posted 30 January 2025 Pay scheme Agenda for change Band Band 8b Salary £62,215 to £72,293 a year Per annum Contract Permanent Working pattern Full-time Reference number 357-LN-1887-24 Job locations Lincoln County Hospital Robey House Lincoln LN25QY Job description Job responsibilities Lead and manage the Patient experience and Voluntary services team Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys) Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation, including championing best practice in co-production, involvement, and participation. Develop a group wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group wide services to improve the delivery of patient can and improve patient experience Job description Job responsibilities Lead and manage the Patient experience and Voluntary services team Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys) Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation, including championing best practice in co-production, involvement, and participation. Develop a group wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group wide services to improve the delivery of patient can and improve patient experience Person Specification Qualifications Essential Educated to Postgraduate (Masters) or significant equivalent experience. Current RN, registration with NMC and any other relevant post registration qualifications. Evidence of continuing professional development. Teaching qualification /experience and mentorship course. Previous Experience Essential Proven experience at senior nurse/midwifery level (Band 8a or above) in an acute setting with highly developed and detailed knowledge and experience of the current quality agenda Current health policy and its impact on the management and development of acute and community health services Experience of working within a patient experience field Experience of managing a large team of staff Desirable Extensive senior management experience within the NHS Proven successful track record in supporting and sustaining transformational change within a complex organisation, Translating business strategy into operational delivery managing operating budgets and delivering financial surplus Leading performance managing teams and individuals Evidence of Particular Knowledge, skills and Aptitudes Essential Knowledge and understanding of the Patient Experience agenda across the NHS and NHS patient agenda Ability to quickly establish effective working relationships and develop strong team working. Well-developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians. Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing. Highly developed analytical skills. Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data. Ability to manage priorities to meet specific deadlines. Ability to hold direct and non-direct reports to account. Able to interpret local or national guidance/policies. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Desirable Detailed knowledge of Clinical Quality and Safety methodologies. Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice. Highly developed leadership skills. Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes. Specific Requirements Essential Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through. Ability to motivate, inspire and provide innovative solutions Ability to achieve consistently good results in an inclusive and collaborative manner. Ability to work effectively in a complex and changing environment. Ability to work under pressure to demanding timetables. Understands the need to deliver short-term priorities and achieve long term goals (sense of balance). High degree of political awareness. Displays innovative and lateral thinking. Prepared to work flexibly. High degree of self-awareness. Ability to maintain confidence, at all times. High levels of personal integrity and loyalty. Intellectual flexibility that enables the reasoned assessment of a situation and the ability to draw pragmatic conclusions. Person Specification Qualifications Essential Educated to Postgraduate (Masters) or significant equivalent experience. Current RN, registration with NMC and any other relevant post registration qualifications. Evidence of continuing professional development. Teaching qualification /experience and mentorship course. Previous Experience Essential Proven experience at senior nurse/midwifery level (Band 8a or above) in an acute setting with highly developed and detailed knowledge and experience of the current quality agenda Current health policy and its impact on the management and development of acute and community health services Experience of working within a patient experience field Experience of managing a large team of staff Desirable Extensive senior management experience within the NHS Proven successful track record in supporting and sustaining transformational change within a complex organisation, Translating business strategy into operational delivery managing operating budgets and delivering financial surplus Leading performance managing teams and individuals Evidence of Particular Knowledge, skills and Aptitudes Essential Knowledge and understanding of the Patient Experience agenda across the NHS and NHS patient agenda Ability to quickly establish effective working relationships and develop strong team working. Well-developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians. Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing. Highly developed analytical skills. Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data. Ability to manage priorities to meet specific deadlines. Ability to hold direct and non-direct reports to account. Able to interpret local or national guidance/policies. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Desirable Detailed knowledge of Clinical Quality and Safety methodologies. Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice. Highly developed leadership skills. Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes. Specific Requirements Essential Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through. Ability to motivate, inspire and provide innovative solutions Ability to achieve consistently good results in an inclusive and collaborative manner. Ability to work effectively in a complex and changing environment. Ability to work under pressure to demanding timetables. Understands the need to deliver short-term priorities and achieve long term goals (sense of balance). High degree of political awareness. Displays innovative and lateral thinking. Prepared to work flexibly. High degree of self-awareness. Ability to maintain confidence, at all times. High levels of personal integrity and loyalty. Intellectual flexibility that enables the reasoned assessment of a situation and the ability to draw pragmatic conclusions. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name United Lincolnshire Hospitals NHS Trust Address Lincoln County Hospital Robey House Lincoln LN25QY Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)