Job summary We are looking for a Support Secretary to join the Administration Team within the Plastic Surgery Secretarial Department at Castle Hill Hospital. As an Administrator, you will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers. The work is varied and demanding with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads. As an Administrator you will be involved in the end to end patient pathway providing administrative support to our your line managers within Administration and the wider organisation. Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role. Main duties of the job Our Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include; Management of referrals The typing of clinic letters Validating and tracking our patients during their pathway through the service to ensure a great and seamless patient experience Supporting the secretarial team and the wider patient admin team as required With a starting salary of £23,615 per annum with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays) and offer excellent opportunities to progress within clinical administration. Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills; Communication to support our patients Patient focused attitude Empathy Friendly & Welcoming The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages. Should you wish to discuss our Administrator position further, please get in touch. About us The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum (pro rata) Contract Permanent Working pattern Part-time Reference number 356-24-6638652 Job locations Plastic Surgery Secretarial Department, Ward 4 Castle Hill Hospital Castle Road Cottingham HU16 5JQ Job description Job responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Job description Job responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Person Specification Qualifications / exp Essential Good standard of general education to GCSE level or equivalent, including Maths and English Language Good keyboard skills NVQ Level 2 in administration Desirable Previous Administration experience Vocational Level 3 in administration Experience Essential Experience of providing a service to patients or customers Experience of using electronic systems Experience of Microsoft Office products Desirable Understanding of the clinical administration pathway Knowledge of, and adherence to, General Data Protection Regulations 2018 Skills Essential Team working Good organisational skills Ability to prioritise own workload Knowledge of, and adherence to, General Data Protection Regulations 2018 Good keyboard skills Ability to communicate effectively using a variety of media Proactive and able to work on own initiative Desirable Knowledge of Trust Access Policy Knowledge of Referral to Treatment rules and guidelines Knowledge of, and adherence to, General Data Protection Regulations 2018 Person Specification Qualifications / exp Essential Good standard of general education to GCSE level or equivalent, including Maths and English Language Good keyboard skills NVQ Level 2 in administration Desirable Previous Administration experience Vocational Level 3 in administration Experience Essential Experience of providing a service to patients or customers Experience of using electronic systems Experience of Microsoft Office products Desirable Understanding of the clinical administration pathway Knowledge of, and adherence to, General Data Protection Regulations 2018 Skills Essential Team working Good organisational skills Ability to prioritise own workload Knowledge of, and adherence to, General Data Protection Regulations 2018 Good keyboard skills Ability to communicate effectively using a variety of media Proactive and able to work on own initiative Desirable Knowledge of Trust Access Policy Knowledge of Referral to Treatment rules and guidelines Knowledge of, and adherence to, General Data Protection Regulations 2018 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hull University Teaching Hospitals NHS Trust Address Plastic Surgery Secretarial Department, Ward 4 Castle Hill Hospital Castle Road Cottingham HU16 5JQ Employer's website https://www.hey.nhs.uk/ (Opens in a new tab)