Vertex IT Solutions are looking for a Sales Support Administrator to work on a permanent basis for a Managed Service Provider in Croydon.
This role provides desk based administrative support to the field sales organisation including direct communication with operational contacts within their customer base.
Key areas of Responsibilities:
– Providing a day to day commercial contact for customers
– Understanding requirements and generating quotes
– Processing orders and initiating orders for equipment
– Managing minor escalations through to Customer Service team
– Maintaining customer details in Salesforce
– Helping field sales to schedule client visits
– General administrative duties
Experience/Skills:
– Experience in working in a sales environment or customer services environment is essential
– Knowledge of IT products and services is desired/ Basic knowledge of IT Services / Technology industry
– Experience in the use of Microsoft Excel and Word is essential
– An understanding of how to calculate sales margins from cost prices
– Ability to manage multiple opportunities simultaneously
– Generally, good written and verbal communications skills
– The ability to build rapport and working relationships with customers and colleagues
– Proven experience of customer service and sales
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