One of my local government clients are currently recruiting an experienced Income Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.
* Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.
* To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction
* To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service,
* To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.
* To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service.
Responsibilities:
* To ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate...