Moorview Vets, Backworth, Newcastle-upon-Tyne, North East
As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.
In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.
Working Hours
We are offering 1 permanent, full-time position (40 hours per week). Working hours are Monday to Friday (between 7.30am – 8.30pm) on a rota basis with varied shift patterns between these hours. This will involve working across several of our different sites. Saturdays are equally shared on a rota basis, with time off in lieu the following week.
Applicants must hold a full, clean driving licence and have their own car.
What We’re Looking For
We’re looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential. Above all, we seek someone who is proactive and enthusiastic. This role will involve travel across different sites; therefore, a full UK Driving Licence is required along with access to your own vehicle.
We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Moorview Vets, Backworth
Station Road, Backworth, Newcastle-upon-Tyne, NE27 0AA, United Kingdom
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