Sales Focused Retention Advisor B2C
Suits Me Limited
Office based, Knutsford, Cheshire WA16 8RB
Department: Customer Outreach Team
£22,000 per year basic + uncapped earning potential bonus scheme (realistic OTE upwards of £50k per year)
Benefits: 6 weeks paid holiday + bank holidays, performance bonus, uncapped potential, training program, Career development opportunities.
Job Type:full-time, permanent
Key Responsibilities:
Outbound Customer Retention Calls:
Conduct targeted outbound calls to existing customers and account applicants with the primary goal of retaining/converting them as active account holders.
Utilise effective communication and persuasion skills to address customer concerns, offer solutions, and highlight the value of our products/services.
Customer Relationship Management:
Build and maintain positive relationships with customers, understanding their needs and preferences.
Identify opportunities to upsell products/services to enhance customer satisfaction and company revenue.
Sales Performance:
Meet and exceed retention targets, contributing directly to the overall growth of active customers for the company.
Consistently achieve and exceed KPIs, demonstrating a proactive and results-driven appro...