Customer Experience Assistant
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that: lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Customer Experience Assistant with great communication skills to help us provide first-class end-to-end customer experience.
This role is based full-time on-site at Willerby, Hull.
Here’s why you’ll love this role…
* Delivery of customer-focused service, driving through the principle of exceptional customer experience in all customer interactions.
* Take ownership for every customer interaction through personal responsibility to see it through to a resolution.
* Use your natural people skills to remain customer-focused.
* Manage escalated enquiries and complaints to maximize customer retention.
* Support increase of customer satisfaction results and customer recommendations and reviews.
* Delivery against key customer performance indicators to ensure customer interactions are managed to the required standards in a timely manner.
Here’s why you’ll be great in this role…
* You have great experience in a customer experience role, ideally in the telecommunications industry.
* You have a professional telephone manner.
* Good general IT skills - Microsoft packages and ability to use a CRM system.
* Organised, high attention to detail and good time management.
* Excellent people and communication skills.
The benefits…
* Pension – 5% employer / 5% employee contribution.
* WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
* 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
* High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
* Free Parking on site.
* Regular ‘Lunch & Learns’ and company-wide ‘Elevenses’ meets to discuss company direction.
* Social Events – Summer and Christmas parties etc.
* Thank Q Awards – Monthly £50 winner, yearly £500 winner.
* … and more.
Please note: Unfortunately, we can’t offer visa sponsorship.
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