* Our client, a reputable organisation in the Telecom industry, is seeking an experienced Order Administrator for their Reading-based Operations team.
* This role involves end-to-end management of the customer order process, ensuring accuracy in sales order processing, data management, and customer support while collaborating with internal teams to enhance operational efficiency.
Client Details
* Our client is a leading Telecom business based in Reading, Berkshire. This vacancy is due to a growing office team.
Description
Key Responsibilities
Sales Order Processing
* Process and enter customer orders in the Infor LN ERP system with high accuracy.
* Ensure all required documentation (sales orders, picking lists, export paperwork) is organised and stored according to company standards.
ERP Data Management
* Maintain and update customer information in the ERP system, ensuring data accuracy.
Customer Communication
* Handle customer inquiries via phone and email, providing efficient service to maintain high customer satisfaction.
* Assist customers with inquiries on new or replacement equipment.
Internal Collaboration
1. Coordinate with Project Management, Warehousing, and Finance to facilitate orde...