Service Desk Shift Analyst
Location: Portsmouth, GB, PO6 3EN
Onsite or Hybrid: OnSite
Job Title: Service Desk Analyst
Compensation: £30,000 per annum + Benefits
Role Type: Full time / Permanent
Role ID: SF 62209
At Babcock, we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside Offices, Portsmouth, Hampshire site.
The role
As a Service Desk Analyst, you’ll support and provide an excellent 1st line support service for all software, hardware, and network issues to our customers, while developing a future career with Babcock International.
Training Available - We are committed to developing your career within Babcock International, providing onboarding training for 4-6 weeks to give you an understanding of the systems, processes, and requirements for the role. Further training outside the standard requirements can be provided to develop your interest in specialized areas after 6 months.
Day to day, you’ll be responsible for answering calls, chats, and service requests received to the Service Desk to the required standards:
* Capturing all interactions into our ticketing system.
* Escalate when appropriate to ensure a prompt restoration of service.
* Additional administration duties to support our 2nd line/3rd line teams.
* Complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.
This role is full time, 40 hours per week working 4 days on, 4 days off, and can be delivered from our Lakeside Offices, Portsmouth, Hampshire alongside home working arrangements. Earliest start, 6.30am with the latest finish 8.30pm – 12 hour shifts.
Essential experience of the Service Desk Analyst
* Customer service experience (face to face/over the phone).
* Previous service desk experience at an entry level or call centre experience.
* Experience using any form of ticketing system that captures customer information.
* Experience with systems such as Active Directory and Microsoft Applications.
* An interest or strong passion for IT.
Qualifications for the Service Desk Analyst
* We value difference and don’t have a fixed idea regarding background or education, provided you can show the required level of experience and/or willingness to learn.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) and Developed Vetting (DV) security clearance for this role.
Many positions within our company are subject to national security clearance and Trade Control restrictions, meaning your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK.
What we offer
* Matched contribution pension scheme, with life assurance.
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
* Employee share scheme.
* Employee shopping savings portal.
* Payment of Professional Fees.
* Reservists in the armed forces receive 10-days special paid leave.
* Holiday Trading allows employees to buy additional leave or sell up to one working week of annual leave from their annual entitlement.
* ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental, and financial wellbeing.
Babcock International
For over a century, Babcock has helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance, and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
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