Aftersales Coordinator Location: Cotswold Outdoor / Runners Need / Snow & Rock Employment Type: Permanent, Full Time (40 hours per week) Salary: £24,960 up to £700 bonus per annum Closing Date: 21/02/2025 About the Role Join one of the UK’s largest outdoor retailers as an Aftersales Coordinator and be part of a growing company with excellent career prospects. At Outdoor & Cycle Concepts (home to Cotswold Outdoor, Runners Need, and Snow Rock), we are passionate about the outdoors, sustainability, and delivering outstanding customer service. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment. Responsibilities Processing returns efficiently by ensuring they are handled promptly and records are kept up to date. Managing supplier relationships to ensure smooth returns and timely updates. Providing excellent customer service by keeping customers informed and resolving aftersales queries. Handling credits and refunds accurately and in a timely manner. Tracking stock movements to monitor returned stock and support inventory management. Driving continuous improvement by identifying ways to enhance aftersales processes. What We Are Looking For A strong customer service focus, ensuring issues are resolved efficiently. Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines. Proficiency in Excel, Outlook, and Word, with the ability to handle data and records. Clear and professional communication skills when dealing with customers, suppliers, and internal teams. A collaborative approach, working effectively as part of a team. Strong problem-solving skills, with the ability to identify and address challenges. A sense of accountability, taking ownership of tasks and delivering high-quality results. Adaptability and a continuous improvement mindset. What We Offer Salary of £24,960 per annum, plus a bonus of up to £700 40-60% staff discount across our product range 33 days holiday, including bank holidays Company pension scheme Access to Perkbox, offering discounts on supermarkets, coffee, holidays, and more If you are looking for your next opportunity and want to be part of a dynamic team, we would love to hear from you. Apply today.