Are you an HR professional looking for a fantastic opportunity with exposure to the full employee lifecycle? Do you thrive in a period of growth and change, whilst continuing to elevate the HR service to the business? Do you have excellent communication skills, utilising discretion and diplomacy to build trusted relationships? Within this role you will deliver exceptional people support to both our Corporate and Operational Teams whilst simultaneously managing and building relationships with all stakeholders. What you will be doing: - Act as a central point of contact for people-related queries and provide first line HR advice and policy guidance to line managers, escalating to the HR Business Partnering team or HR Services team as appropriate. Operate the HR in-box service, ensuring timely resolution of employee queries. Ensure the effective and efficient administration of all people-related tasks, including starters, leavers, promotions, secondments, fixed-term contracts, change of hours, etc. Manage and maintain the HR system, including setting up new employees, updating and making relevant changes to employee records. Support the HR Business Partners and Senior HR Services Business Partner with end-to-end recruitment and selection activities, including job posting and advertising, processing job applications, arranging interviews, onboarding, completion of pre-employment checks and processing of employment contracts. Ensure accurate and complete records are maintained in all HR systems and ensure probation periods and other key events are appropriately signed off. Support with the production of reports and management information to inform HR activity and reporting requirements. Keep accurate return to work information in relation to sickness absence, highlighting any areas of concern to the HR Business Partners. Prepare and input payroll actions as appropriate in liaison with the Payroll/MI Administrator. Support the Knowledge and Learning and Development Business Partner and HR Business Partners with employee development activity, providing administrative support to arrangement of training, recording and evaluation. Ensure the central recording of learning and development activity on CIPHR and produce reports on training activity as required. Provide administrative support to the Personal Development Review (PDR) process. Provide administrative support to the Celebrating Success scheme and other reward and recognition initiatives. Provide administrative support to key employee relations practices and disciplinary and grievance cases. Provide first-line HR support to employees and line managers on matters of pay, leave, sickness absence and other key administrative-related activities. Provide a minute-taking service as required, including support to Staff Council meetings. Process all purchase orders and invoices for the HR team. Produce HR management information and data returns as required. En sure LeOs equality policies are encompassed within all aspects of work. Work closely with the HR Business Partners and colleagues within the HR services team to build a one-HR strategy and approach, ensuring effective, seamless delivery of all HR services. Work flexibly and collaboratively with other colleagues in the HR team, proactively identifying areas for service improvement within the HR function. Undertake ad hoc projects as requested by the Senior HR Services Business Partner. Provide cover for colleagues as required across all areas of the HR function. About you: Previous HR experience and knowledge of employee relations and UK employment law Proactive and organised with strong administrative skills and a great eye for detail Key Attributes trust, collaboration, respect, drive, resilience You should possess good communication skills and be confident in organising and prioritising your workload. About us and why we matter: - People rely on legal services at key times in their lives whether its buying a home, dealing with bereavement, having issues at work, ending a marriage, or being involved in legal action. These things really matter and thats why the Legal Ombudsman really matters. If people cant sort out a problem with a legal provider, were here to resolve things fairly and as quickly as possible. And as we resolve individual complaints, we share learning and insight into what weve seen helping prevent the same issues arising again. Our Benefits Our total reward package includes a basic salary and a potential to earn rewards for excellent contribution to LeO. Stakeholder pension scheme, whereby LeO will double your contribution up to 10%. Annual Leave of 26 days per year (plus bank holidays) (pro rata for part time staff), plus you can buy or sell 4 days leave each year. Flexible hours driven by work life balance and operated between 7am and 9pm each day. We have reviewed our current hybrid model and will be moving towards a 80% home-working and 20% working from our offices in the near future. Of course, you may want to spend more time in the office, and thats no problem Group Income Protection if you cant work due to long term absence or injury, this protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Season ticket loans interest free loans for travel between your home and the office. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing champions Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience. And we are: - Family Friendly with enhanced maternity leave and pay, paternity leave, shared parental leave, adoption leave. Money friendly with access to a discounts platform including thousands of discounts for supermarkets, eating out, leisure, holidays, theatre tickets etc Community friendly offering Special Leave if youre an active member of your community, you can get extra paid leave for public duties, volunteering activities and reserve forces duties. Inclusive of all communities and we encourage applications from the widest possible range of backgrounds and circumstances. A disability Confident employer, welcoming applications from disabled people.We operate the offer an interview scheme for all disabled applicants who meet the essential criteria. If you are successful, its key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: - Right to work check, (applicants must be eligible to live and work in the UK). Employment History references DBS criminal record check Fit for work questionnaire (for all) followed by a medical check (if applicable) Qualifications and/or professional membership check (if applicable) ADZN1_UKTJ