Principal duties: 1. To prepare the clinic room in readiness for the procedure (on premises and on mobile unit). 2. To undertake domiciliary visits with assistance from the mobile clinic assistant/driver. 3. To take an relevant medical history from patients and perform a thorough examination of their ears to determine the need for ear wax removal. 4. To ensure that the service is accessible to patients with additional needs (e.g. LD, Autism, Dementia, physical disabilities and language barriers) and that patients specific needs are taken into account during the procedure. 5. To competently undertake the ear wax removal procedure using microsuction or using manual tools, if required, in line with the services Standard Operating Procedures. 6. To accurately document the treatment undertaken in the patients records management system and generate the post-procedure letter to referring clinicians within the commissioning body set timescales. 7. To educate patients on good aural hygiene, wax management and the need for regular aural care. 8. To address the any additional needs identified by patients by providing Information or signposting to relevant internal or external services. 9. To liaise with ENT, Audiology colleagues and Medical Practices as and when required. 10. To ensure adherence to service standards and infection prevention and controls protocols. 11. In conjunction with other aural care practitioners, to carry out clinical risk assessments. 12. To report incidents in a timely manner. 13. In conjunction with other team members to keep control of consumables and purchase of required consumables as and when necessary. 14. In conjunction with colleagues undertake marketing and development activities for the service. 15. To provide timely reports and information to the Head of Clinical Services and the Chief Executive in readiness for inclusion into management reports for the Board, commissioners and stakeholders, as required. 16. To support the team with the production of publications and marketing materials for all services. 17. To assist the Charity in its income generation programme, e.g. income from procedure fees, individual donations. 18. To be available to assist in other areas of the Charitys work as needs arise.