Job Specification
Position: Customer Service Order Processor
Location: Flintshire
Hours: Monday - Friday
Salary: NEG DOE
HR GO are currently recruiting a Technical Quotations Coordinator to join our client who is a global manufacturing company.
This is a busy role, pricing up and quoting on products and services following up on quotations and ensuring orders are processed to customers' requirements.
Responsible for pricing of a specific geographical area, with a growing knowledge of our product ranges that will help meet the individual needs of our customers.
First point of contact for pricing requests & have the responsibility for ensuring all prices are within our agreed contribution parameters & any notes regarding extra charges are correctly displayed to the customer. Liaise closely with the Area Sales Manager to discuss pricing levels on major projects.
Process quotations to customer requirements in a timely & accurate manner.
Liaise with a variety of commercial & operational departments to fulfil customer requests & ensure quotations are completed within our targeted KPI.
Triage inbound emails.
Project verification using Glenigans.
Log number of orders & metreage for price list customers.
Work through self-set tasks and update the CRM system.
Issue quotations & follow up including information gathering.
General housekeeping of the CRM system.
Forecast & monitor opportunities in your area to establish successful contractors, and in c...