Temporary IT Analyst (EUD)
Job Ref: Thames Valley BL 366056
Pay Rate: £135.20 per day PAYE
Hours per week: 37.50 Monday - Friday, 08:00 - 16:00
Role Length: This opening assignment is for 2-3 months
City: WINCHESTER
Management Vetting and Security Check (MV and SC)
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
Office based in Southampton, and may require additional travel to other sites across Hampshire. Full UK driving licence is essential.
The role of IT End User Device (EUD) Analyst is to ensure a high standard of providing the customer with an excellent experience and resolving IT incidents, requests and problems within the agreed Service Level Agreements times.
Qualifications and Experience:
* Experienced in providing an excellent customer experience to a client’s user base, providing support in line with business impact.
* Experience in troubleshooting and resolving IT EUD incidents, requests and problems within the agreed Service Level Agreements.
* Proven experience of supporting Windows 10, smartphones, laptops and desktops.
* ITIL V3 Foundation or ITIL V4 equivalent (Desirable)
* Experience using ServiceNow.
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