Job Number 24102792 Job Category Rooms & Guest Services Operations Location JW Marriott Bucharest Grand Hotel, Calea 13 Septembrie 90, Bucharest, Romania, Romania VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Are you passionate about hospitality and do you really like to make others feel at home? Working with us, you will get to relate and meet people from all over the world while building your career. Join us and you will have the opportunity to develop by learning from the best professionals in the field of hospitality. Regardless of the path you follow, we will make sure you feel at home: Would you like a place that offers you... · Discounted accommodation in over 8,500 hotels all over the world. Yes, 8,500! · Unlimited career opportunities ( both internationally and locally); · Meal vouchers; · Medical benefits package; · 5€ breakfast when staying in any of our European hotels; · Discounts on food and beverages in all our restaurants and bars; · Discounts for friends and family; · Wellness and mental health programs; · 21 Holiday Days (increases with length of service); · World class training and development; · Amazing associates’ parties; · Bonuses when you recommend your friends to our jobs · ...and much more As a Front Desk Clerk, you will: · Process in the computer system all the arrivals of the guests confirming the reservations, allocating rooms, issuing and activating the access card in the room; · Process all types of payments; · Process all departures and resolve any disputes related to payment amounts; · Answer, record, and process all calls, messages, requests, questions or concerns of guests; · Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation; · Provide guests with instructions and information about the hotel and local areas of interest. · Prepare daily reports (number of arrivals, departures) and check their accuracy. · Respect the fiscal and accounting rules regarding the collection and registration of incomes. · Be proactive, always offering services beyond expectations; · Make sure that the guests' requests are solved and that they are satisfied with the services received; · Respect JW Marriott standards in interacting with guests and maintain the confidentiality of information; · Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them, actively seek any opportunity to create a memorable experience; · Always use professional language; · Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals.