The job holder will have to:
1. Greet patients and visitors, advising them of their appointments and checking them in.
2. Answer telephone calls and manage patient inquiries with professionalism and empathy.
3. Schedule appointments and manage the appointment calendar effectively.
4. Handle prescription requests from patients and pharmacies.
5. Deal with patient queries in person, over the phone, and via email.
6. Handle and accurately record incoming and outgoing correspondence, including letters and emails.
7. Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information.
8. Complete the surgery administration, including registrations and deductions.
Therefore, the successful candidate must:
1. Have excellent communication and interpersonal skills.
2. Possess strong organizational and time management abilities.
3. Have attention to detail and accuracy in handling patient information and administrative tasks.
4. Be able to work effectively in a fast-paced and demanding environment.
5. Desirably have prior experience as a patient navigator.
6. Have basic computer skills and familiarity with office software.
7. Previous experience in a healthcare or administrative role is desirable but not essential.
Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
Why join us? Our Benefits:
1. NHS Pension with 20.6% Employer Contribution.
2. 25 days annual leave plus Bank holidays, which rises with length of service (pro rata for part time).
3. Extra day of leave per year for work anniversary.
4. Enhanced Maternity, Maternity/Paternity Support, Adoption pay.
5. Special and Significant Event Leave.
6. Family friendly employment policies.
7. Continued personal and professional development.
8. Participation in OMGs refer a friend scheme.
9. Internal wellbeing support through OMGs Wellbeing Advisors.
10. Employee Assistance Program run by awarding winning Health Assured.
11. Eye care scheme free eye test plus a contribution towards glasses.
12. Cycle to work scheme.
13. Access to NHS Discounts.
About Minehead Medical Centre:
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
We reserve the right to close this advert early. #J-18808-Ljbffr