The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
1. Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
2. Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
3. Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
4. Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
5. Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
6. Provide assistance/mentoring to junior analysts
7. Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
8. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
9. Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controls
10. Assist in the investigation, documentation and corrective action implementation of all required issues as directed
11. Aid with the transition, alignment, and stabilization efforts of critical operations functions
12. Assist as required for control, risk, daily activities, and transaction services projects
Qualifications:
13. 2-5 years of relevant cash management and financial services experience preferred
14. Consistently demonstrate clear and concise written and verbal communication
15. Proven analytical and critical thinking skills
16. Demonstrated ability to build and cultivate partnerships across business regions
17. Proven project management and leadership skills
18. Excel experience preferred
19. Fraud/Merchant Dispute experience with VISA/Mastercard
Education:
20. Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Customer Service
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Job Family:
Institutional Customer Service
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Time Type:
Full time
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Primary Location:
5800 SOUTH CORPORATE PLACE
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Primary Location Full Time Salary Range:
$52, - $73,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jun 27, 2024
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .