Salary: 28,000 - 28,000 GBP per year Requirements:
* To be selected for interview, you must demonstrate a minimum of one year working in an IT support role, preferably for an MSP. You should have a good understanding of helpdesk and ticketing systems along with best practices. Strong experience supporting Microsoft Windows environments and familiarity with Microsoft 365 user and group administration are essential. Exposure to Microsoft SharePoint, particularly in permissions administration, is also important. Outstanding verbal and written communication skills, excellent customer service skills, and a proven ability to support users up to the executive level are required. Additionally, strong organization skills and a full UK driving license are necessary.
* In terms of qualifications, you need to have a high-level pass in GCSE Maths and English Language (or a relevant international equivalent). Any relevant industry or vendor qualifications, such as CompTIA Network or Microsoft certifications, are highly advantageous but not mandatory. You will be required to pass a Microsoft 365 Fundamentals exam within your six-month probation period, which we will support and fund.
Responsibilities:
* As part of our helpdesk team, your responsibilities will include:
* Answering support calls in a professional and approachable manner to provide outstanding customer service.
* Raising service desk tickets on behalf of users and recording all activities relating to incidents.
* Triage and prioritize support tickets, monitoring your own queue as well as the team's ticket queues to ensure we respond and resolve issues within agreed SLAs.
* Escalating tickets when necessary to the 3rd Line team.
* Administering Microsoft 365 and Entra ID, as well as providing SharePoint support and administration.
* Offering Windows support (and some Mac) and carrying out routine maintenance.
* Setting up new computers and user accounts with attention to detail, following setup checklists and documentation.
* Keeping client documentation up to date.
* While this is primarily a remote support role, you will be required to visit customer sites in the region as our client base grows, and potentially travel to London a few times a month to maintain relationships with our Head Office team. All travel will be fully expensed.
Technologies:
* CTO
* Support
* Microsoft 365
* Network
* SharePoint
* Windows
* Office 365
More:
We invite you to join us in our mission to change the reputation of IT support. This role is based in our new office in Fleet, Hampshire, where you'll be working directly with the CTO/COO. Your role will involve assisting a diverse range of clients from various professional fields, including law firms, finance, and healthcare.
In return for your hard work and dedication, we offer a competitive remuneration package of £28,000 per annum, 20 days of annual leave (plus bank holidays), which increases by one day for each full year of service up to a maximum of 25 days. We also provide a funded technical certification scheme and free on-site parking.
If you have the skills and experience we are looking for, we encourage you to apply and look forward to potentially working together in transforming IT support! Please ensure you are eligible to work in the UK.