FM Help Desk / FM Co-Ordinator / FM Customer Support
This is a fantastic opportunity to join a family-owned Security & Facilities Management company working on various client contracts nationwide. Our business has expanded and continues to grow. We are positioned uniquely in the market with a multiple service offering to our customers.
Salary: Up to £33,500
Location: Borehamwood
Hours of work: 9:00am - 5:00pm, Monday to Friday - Office Based
Responsibilities:
1. To manage and field customer enquiries, order placement and interaction with suppliers.
2. To manage our in-house engineer(s).
3. You must be process-driven and have the ability to work on your own and as part of a team.
4. Provide information, prepare and compile proposals and presentations, where needed.
5. Be time efficient with submissions.
6. Have an understanding of property management and service solutions.
7. Have a proactive approach to continuous improvement in communications, management procedures, and systems to maximise profitability and improve operational efficiencies.
8. Have an understanding of ISO 9001 / ISO 45001.
9. Use of internal CRM system & customer portals.
10. Have a good telephone manner.
11. Obtain specialist subcontractor costs.
12. Participate in day-to-day management tasks and involvement in weekly sales & operational meetings.
The successful candidate:
1. Understanding of the Facilities Management industry would be preferential.
2. Proficient IT Skills - must include Word, PowerPoint, and Excel.
3. Hold a full UK driving license - but not essential depending on your location.
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