About The Company:OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.About The Role:This role sits within our Central Helpdesk supporting various contracts working Wednesday to Friday 7.00pm - 7.00am and every other Saturday. Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and are proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.
Key Responsibilities:
1. Manage and support colleagues on the helpdesk to achieve set daily targets.
2. Proactively monitor KPI and SLA performance within the team so that any issues are identified, challenged and resolved and report back on areas of focus to account and senior support managers.
3. Jeopardy management of reactive tasks, analysis and reporting of daily, weekly, and m...