Job Title: Customer Service Administrator Location: Sheffield - on-site Salary: £28,000 - £33,000 per annum Career development opportunities Outstanding company benefits package Job Overview: We are seeking a detail-oriented and proactive Customer Service Administrator to join our client in Sheffield. Key Responsibilities: Serve as the primary point of contact for key accounts, ensuring excellent customer service and prompt issue resolution. Monitor stock levels to ensure product availability and liaise with internal teams to prevent shortages. Coordinate logistics and delivery schedules to meet customer expectations. Expedite overdue production orders by collaborating with production and supply chain teams. Process customer orders, manage inquiries, and handle any complaints efficiently. Maintain accurate records of orders, deliveries, and customer interactions. Support continuous improvement initiatives to enhance processes and customer experience. Provide regular reports on account performance, stock status, and logistics operations. Work closely with sales, operations, and warehouse teams to ensure smooth service delivery. Key Skills & Experience Required: Previous experience in a customer service, sales administration, or similar role within a manufacturing or logistics environment. Strong organisational and multitasking abilities with keen attention to detail. Excellent communication and relationship management skills. Proficiency in Microsoft Office, particularly Excel, and experience with CRM or ERP systems. Ability to work independently and collaboratively in a fast-paced setting. Problem-solving skills with a proactive approach to identifying and resolving issues.