Main area: Business & Project Support
Grade: NHS AfC: Band 4
Contract: Fixed term: 18 months (Until March 2026)
Hours: 37.5 hours per week (Between 30-37.5 hours per week would be accepted)
Job ref: 106-ICB-6753809
Employer: NHS Herefordshire & Worcestershire Integrated Care Board
Employer type: NHS
Site: Kirkham House
Town: Worcester
Salary: £26,530 - £29,114 PA
Salary period: Yearly
Closing: 10/11/2024 23:59
Interview date: 06/12/2024
Business & Project Support Officer
The ICB strives to be a supportive, caring employer and expects all colleagues to behave in a professional, inclusive and respectful manner and to demonstrate the values which underpin our vision for the population of Herefordshire and Worcestershire:
* Kindness
* Trust
* Respect
Job overview
Join us as a Business and Project Support Officer within our Strategy, Integration, and Health Inequalities team. This dynamic and rewarding role places you at the heart of projects that tackle health inequalities and support the WorkWell initiative, which aims to improve health outcomes and help people return to work. If you’re passionate about making a difference, this is your opportunity to contribute to impactful, long-term change.
This is a fixed term role until March 2026 and you will work across various teams, managing administrative tasks, data analysis, invoicing, event coordination, and more. You’ll thrive if you have excellent organisational skills, a keen eye for detail, and the ability to multitask in a fast-paced environment. Whether you're facilitating key meetings or supporting strategic initiatives, you’ll be an integral part of a collaborative effort aimed at addressing health disparities across Herefordshire and Worcestershire.
By joining us, you’ll not only be contributing to meaningful projects, but you’ll also benefit from a supportive work environment that values inclusivity, professional development, and sustainability.
Main duties of the job
As a Business and Project Support Officer, you will be a key contributor to multiple strategic projects within the Strategy, Integration, and Health Inequalities team. You’ll manage administrative tasks such as diary management, procurement, and meeting coordination, ensuring the seamless operation of high-impact health initiatives, including the WorkWell programme. Your role will involve handling data collection, supporting project reporting, and maintaining accurate records. You’ll also play a vital part in organising internal and external events, facilitating communications across teams, and managing content on various platforms like SharePoint.
Success in this role requires strong organisational skills, excellent communication, and proficiency in tools like Excel, Outlook, and SharePoint. The ability to handle multiple priorities, work independently, and thrive in a fast-paced environment is essential. You’ll need to be adaptable, detail-oriented, and able to support senior leaders and wider teams with precision and professionalism. If you’re passionate about project support, enjoy problem-solving, and are committed to improving health outcomes, this role offers a fantastic opportunity to make a real difference.
Detailed job description and main responsibilities
As the Business and Project Support Officer, you will play a key role in supporting the smooth delivery of strategic projects within the Strategy, Integration, and Health Inequalities team. Your responsibilities will span administrative, financial, and project management tasks to ensure efficient operations and the successful execution of health initiatives like WorkWell. Below is an outline of your key duties and responsibilities:
Main Duties:
* Administrative Support: Provide high-level administrative assistance, including managing diaries, coordinating meetings, and booking rooms for various stakeholders. You'll prepare meeting agendas, take minutes, and ensure follow-up actions are tracked and completed.
* Project Coordination: Assist in the planning and coordination of key projects across the team, such as health inequality and prevention strategies. You will work closely with project leads to track progress, ensure deadlines are met, and maintain accurate project documentation.
* Data Management and Reporting: Collect, process, and analyse data related to ongoing projects. Support the preparation of reports, evaluations, and board papers, ensuring accuracy and timely delivery.
* Financial Administration: Manage procurement processes, including raising purchase orders, processing invoices, and monitoring budgets to support project needs.
* Event Coordination: Organise and facilitate ICS-wide events, from booking venues to managing event logistics. You will also support the coordination of team meetings and engagement activities with internal and external stakeholders.
* Content Management: Oversee the management of content and files within our internal file structure held on SharePoint, ensuring information is up-to-date and well-organised.
* Internal and External Communications: Draft and distribute internal communications, newsletters, and external updates, ensuring key information is communicated clearly across teams and partner organisations.
* Supporting Strategic Initiatives: Assist in the delivery of strategic health inequality projects, including prevention programmes like tobacco dependency and weight management. You'll also help coordinate the Health Inequality Ambassador Network.
Key Skills and Qualities:
* Strong organisational and multitasking skills are essential as you’ll be responsible for managing various administrative and project tasks simultaneously.
* Proficiency in software tools like Excel, Outlook, and SharePoint is necessary to ensure smooth operations.
* Excellent communication skills, both written and verbal, are crucial for interacting with diverse teams and stakeholders.
* The ability to work both independently and as part of a team is vital to successfully support senior leaders and the wider team.
* You should have experience handling multiple priorities and working under pressure to meet deadlines.
Specific Responsibilities:
* Diary and Calendar Management: Provide full diary management support to senior leaders, arranging meetings, appointments, and travel as required.
* Meeting Coordination: Organise meetings by preparing agendas, managing invitations, and distributing relevant materials. You’ll also take minutes and track follow-up actions to ensure accountability.
* Project Reporting: Assist with tracking project progress and outcomes, compiling data and insights into comprehensive reports for senior management and key stakeholders.
* Event Logistics: Manage all logistics related to internal and external events, including venue bookings, catering arrangements, and attendee coordination.
* Procurement and Invoicing: Raise purchase orders, process invoices, and completing procurement tasks, ensuring all financial processes align with organisational protocols and recorded correctly.
This role is suited to someone with a passion for organisation and a commitment to improving health outcomes through structured and effective project support. Your work will directly contribute to reducing health disparities in the local population and supporting strategic initiatives designed to improve wellbeing across Herefordshire and Worcestershire.
Person specification
Qualifications
* Minimum GCSE qualification in English Language or equivalent
* Evidence of on-going professional development
* RSA III word processing or equivalent.
* NVQ or apprenticeship in Business Administration
Experience
* Experience in taking formal minutes
* Experience with diary management for multiple team members
* Experience in supporting multi-disciplinary teams
* Previous experience with preparing agendas
* Experience of organising events
* Highly organised and efficient, able to work effectively under pressure and produce quality work to deadlines
* Excellent communication skills – verbal and written
* Must be adaptable and open to change
* Understanding of ICB organisations
* Working Knowledge of NHS policies and procedures
Personal Qualities
* Ability to work with multiple services where necessary
* Ability to deal with challenges
* Commitment to on-going personal development and training
Please Note:
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
Please note that candidates will be shortlisted against the criteria outlined within the Person Specification, therefore to avoid disappointment please ensure you meet the requirements of the role before applying and that you are able to demonstrate these requirements throughout your application form.
The salary range for this post is determined in line with the national Agenda for Change Terms and Conditions of Service. Please note that new entrants to the NHS will normally commence on the first paypoint of the relevant band.
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