* Flexitime & 1pm finishes every friday
* Company profit & revenue share
About Our Client
The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Job Description
Key responsibilities will consist of:
* Regularly review customer feedback to identify areas of improvement.
* Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
* Uphold the company's brand image and values in all interactions.
* Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
* Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
* Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
* Manage and maintain client accounts ensuring high levels of customer satisfaction
* Coordinate with the transport and distribution teams to ensure smooth operations
* Handle client queries and resolve issues in a timely manner
* Collaborate with the sales team to reach targets
* Stay updated on product knowledge and industry trends
* Adhere to company policies and procedures
The Successful Applicant
A successful Account service coordinator should have:
* A background in Customer Service within the Transport & Distribution industry
* Outstanding communication and interpersonal skills
* Proven skills in account management and customer service
* Strong problem-solving skills and a proactive approach
* Knowledge of CRM systems and practices
* Proven ability to communicate and demonstrate pitching ability.
What's on Offer
* Life insurance
* Flexitime
* 1pm finishes every Friday
* Retirement pension
* Training and development opportunities
* Onsite parking
* Cycle-to-work program
Contact
Callum Crawford
Quote job ref
JN-092024-6548046
Phone number
+44 7890959671