Job Title: Mortgage Administrator
Location: Rotherham
Salary: Up to £27,000 plus monthly completions bonus
Hours: 37.5 hours Monday to Friday 9 am to 6 pm
Benefits:
* 22 days of holiday plus statutory Bank Holidays, increasing to a maximum of 30 days with length of service
* Option to buy or sell up to 5 days of annual leave
* Income protection covering up to 75% of your salary
* Life Assurance at four times your salary
* Cycle to work scheme
* Pension plan with Scottish Widows (automatic enrolment after 3 months)
* Employee Assistance Programme & Occupational Health support
* Biannual Attendance Bonus incentive (December-May and June-November)
* Westfield healthcare benefits (employee-contributed)
About our Client:
Our client is a family-run brokerage established nearly 50 years ago. This company has received an award recognising their outstanding service to customers and has earned a 4.9/5-star rating from clients. Employing around 150 people, some of whom have been with the company for over two decades, this demonstrates the strong commitment to their team.
About the Role:
In this role, you will support the Bridging Specialist in packaging 1st and 2nd charge bridging products, providing exceptional customer service to brokers and intermediaries while ensuring compliance throughout the process.
Responsibilities:
* Package cases seamlessly from sale to completion.
* Achieve business targets while effectively managing your pipeline.
* Support the Bridging Specialist with administrative tasks, ensuring compliance with guidelines.
* Deliver timely and compliant service that meets departmental standards.
* Provide outstanding customer service through an efficient client management system.
* Build strong networking relationships within the Group of Companies.
* Maintain high service standards in line with company guidelines.
* Update case notes for smooth processing and client communication.
* Ensure efficiency and speed to enhance customer service.
* Regularly review applications to uphold service quality.
* Commit to continuous improvement through training and skill development.
* Navigate various operating systems effectively to optimize performance.
Experience required:
* Relevant experience in a similar role with a lender, broker, or mortgage/loan packager.
* Strong teamwork and collaboration skills.
* Proactive initiative and problem-solving abilities.
* Excellent planning and information-gathering skills, with the ability to identify and present suitable solutions and products to clients.
For more information regarding the role of Mortgage Administrator please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
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