Hi Spec Motorsport Ltd is a well established engineering company based in Dartford, manufacturing British made components for road and track cars.
We have an opportunity for a Client Services & Relations Specialist to join us on a permanent basis.
It is a full time position in a small family run business, in a close knit friendly office for a confident and capable candidate with a proactive and can do attitude.
Your initial duties would be to advise and sell customers the correct brake components for their vehicles.
Primarily responsible for overall client satisfaction and continuing to provide high quality client service.
Please note that this is not a cold calling position, you would be advising and selling to regular retail and trade customers.
We seek a candidate who can demonstrate accuracy and efficiency with excellent communication and organisational skills.
About the role
Your duties may include but are not limited to:
* Managing the main office space, including welcoming customers and guests.
* Answer in-bound client calls and monitor the Hi-Spec inbox for client new orders, and enquiries.
* Maintain and update our in-house client system with the new job details.
* Keep a track of client orders and deadlines.
* Daily review of proformas and order tracker and actively managing this pipeline and chasing up via email where appropriate and escalating to telephone chasers if necessary.
* Liaise with the Admin team to ensure client order accuracy.
* Liaise with the Finance team to resolve billing issues.
* Ensure all client job files are accurate.
* Onboarding new clients and develop working relationships with current clients.
* Generating sales or service reports for senior management.
* Offering advice to clients on products and escalate more complex queries to the technical and design departments and learn from them for future queries.
* Drafting, formatting and printing relevant documents.
Skills and qualifications:
* Possess an overview of the technical and mechanical aspects of a car’s running gear (highly desirable).
* Have excellent client service skills and possess an excellent telephone manner.
* Have a flair for relationship management with customers and be able to build upon existing customer relations.
* Be a clear communicator, to be able to articulate customer requirements to the admin team and the technical department.
* Have the ability to put themselves in their client’s shoes and advocate for them when necessary.
* Problem-solving also comes naturally to client care specialists.
* Be confident at troubleshooting and investigating with the technical and design department if they don’t have enough information to answer client questions or resolve complaints.
* Prior office administration experience and strong attention to detail. Be able to update databases and use Excel and Word and other MS office packages as required.
* Ability to work without supervision.
* Excellent time management skills and the ability to multitask.
* High level of integrity.
* Keen and willing to learn technical expertise.
Excellent rates of pay for the right candidate and this can be negotiated.
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