Hi Spec Motorsport Ltd is a well-established engineering company based in Dartford, manufacturing British-made components for road and track cars.
We have an opportunity for a Client Services & Relations Specialist to join us on a permanent basis.
It is a full-time position in a small family-run business, in a close-knit friendly office for a confident and capable candidate with a proactive and can-do attitude.
Your initial duties would be to advise and sell customers the correct brake components for their vehicles.
Primarily responsible for overall client satisfaction and continuing to provide high-quality client service.
Please note that this is not a cold calling position; you would be advising and selling to regular retail and trade customers.
We seek a candidate who can demonstrate accuracy and efficiency with excellent communication and organisational skills.
About the role
Your duties may include but are not limited to:
* Managing the main office space, including welcoming customers and guests.
* Answering in-bound client calls and monitoring the Hi-Spec inbox for client new orders and enquiries.
* Maintaining and updating our in-house client system with the new job details.
* Keeping track of client orders and deadlines.
* Daily review of proformas and order tracker, actively managing this pipeline and chasing up via email where appropriate, escalating to telephone chasers if necessary.
* Liaising with the Admin team to ensure client order accuracy.
* Liaising with the Finance team to resolve billing issues.
* Ensuring all client job files are accurate.
* Onboarding new clients and developing working relationships with current clients.
* Generating sales or service reports for senior management.
* Offering advice to clients on products and escalating more complex queries to the technical and design departments, learning from them for future queries.
* Drafting, formatting, and printing relevant documents.
Skills and qualifications:
* Possess an overview of the technical and mechanical aspects of a car’s running gear (highly desirable).
* Have excellent client service skills and possess an excellent telephone manner.
* Have a flair for relationship management with customers and be able to build upon existing customer relations.
* Be a clear communicator to articulate customer requirements to the admin team and the technical department.
* Have the ability to put themselves in their client’s shoes and advocate for them when necessary.
* Problem-solving comes naturally to client care specialists.
* Be confident at troubleshooting and investigating with the technical and design department if they don’t have enough information to answer client questions or resolve complaints.
* Prior office administration experience and strong attention to detail. Be able to update databases and use Excel, Word, and other MS office packages as required.
* Ability to work without supervision.
* Excellent time management skills and the ability to multitask.
* High level of integrity.
* Keen and willing to learn technical expertise.
Excellent rates of pay for the right candidate, and this can be negotiated.
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