Job Advert
This role is all about assisting the Income Team to reduce debt whilst supporting and promoting sustainable tenancies and
communities.
Please note this is a fixed term position for 18 months
As an Income Assistant, a typical day might include:
* Setting up direct debits in line with the direct debit guarantee, generating payments, and dealing with rejected direct debits.
* Maintaining electronic records and our housing management system.
* Updating our landlord portal for the DWP, ensuring our customers are receiving the correct entitlement for housing costs.
* Assisting the Income Management Officers in preparing legal documentation for court hearings and evictions, adhering with the
Pre Action Protocol for Possession Claims by Social Landlords.
* Liaising with local authorities, the DWP and other relevant stakeholders regarding rent variations, increases, and changes, to
ensure income maximisation.
* Reviewing current garage and garage plot arrears cases, former tenancy debts, rechargeable repairs and any other tenancy
related debts. This includes preparing cases to be referred to our debt collection agency for unrecoverable former tenancy
debts in line with our policy.
* Reviewing benefit entitlement letters, updating our systems, and contacting customers to inform them of the changes as
required.
* Reviewing our internal suspense account for payments that have not been able to be allocated and ensuring these are transferred
to the correct account.
* Responding to external post and allocating where required.
* Making telephone calls to agree repayment plans and seeing our customers in reception to agree repayment plans.
* Assisting the Income Management Officers and the Income Manager in completing the relevant documentation required to fulfil the
Yorkshire Water contract or other contracts to maximise income.
* Assisting the Income Management Officers in completing their daily tasks.
* Supporting the Income Manager in producing reports and other administration tasks as required.
Some of the experience/skills we need to consider you:
* A good level of education with a minimum of 5 GCSE’s graded A-C to include English and Maths.
* Attention to detail.
* Good all-round IT skills.
* Be organised and methodical in your approach to work whilst being able to prioritise your workload.
* A team player with good communication skills, that enjoys being part of a busy and challenging environment.
* Willingness to learn new skills and the drive to thrive in the role, with passion to progress in your career and the commitment
to assist in driving down tenancy related debt.
* Resilience. Working in social housing is a challenging but rewarding career. You’ll be helping to bring real change to our
customers’ lives.
What will make you stand out from the crowd:
* Previous experience of working in a social housing environment.
* Experience of dealing with customers via telephone and face to face.
* You thrive on doing what’s right for the customer, whilst balancing the needs of the business.
* You have the ability to see the bigger picture, understanding the impact that income recovery can have on the business,
customer and the community.
* You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring
your colleagues along for the experience.
Being part of the Acis team, you’ll get:
* Generous holiday entitlement – 25 days annual leave every year increasing by one to a max of 30, plus bank holidays
* Pension contributions up to 10%
* The opportunity to undertake professional training, funded by us.
* One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
* Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits
such as counselling, eye tests, vaccinations and much more
* Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee,
weekly shop, days out and much more!
* Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
* Long service awards for our loyal employees
* Cycle to work scheme
* Employee Assistance Programme to give you confidential advice and support, when you need it
* Professional membership subscription to support your continuous professional development
* Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so
please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any
applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and
we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you
might need