Within the University our IT Services division is on an exciting journey. Our vision is to provide globally accessible technical services and digital solutions to empower world class learning and research at the University. As part of this journey, we are looking for two Service Desk Administrators who can manage and enhance service desk reporting capabilities through generating, analysing and preparing reports on service performance metrics, providing valuable insights into service desk operations, and supporting data driven decision making processes across the organisation. The roles will act as a support the wider team to drive excellent levels of customer satisfaction by coordinating support activity and resources, overseeing the overall customer experience. This role will report to the Digital Services Manager.