We are a friendly and supportive GP practice located in Rotherham seeking a part-time/full-time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team.
Main Duties of the Job
The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, Systmone tasks, Systmone scanning and attaching, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support.
About Us
We have 6 GP Partners and 5 salaried GPs, several trainee GPs, and a practice nursing team, which consists of phlebotomists, HCAs, Nurse Associates, and Practice Nurses. We work very closely with the PCN and the surgeries in the PCN. We have a population of 15,000 patients over two sites. We are a friendly team that values, supports, and develops their staff.
Job Responsibilities
1. To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses, and other members of the Practice team.
2. Make new and follow-up patient appointments in a timely manner using the IT system.
3. Receive and direct patients to the correct professional or service.
4. Act as chaperone.
5. Contact the interpretation service for patients as required.
6. Maintain accurate records of patient care in electronic format using the correct codes.
7. Prepare reception area for incoming colleagues; participate in handover between shifts.
8. Take telephone messages and general enquiries; direct as necessary to GP.
9. Process incoming and outgoing correspondence, including managing workflow tasks.
10. Manage all queries (including administrative queries) as necessary in an efficient manner.
11. Input data into the patient's healthcare records as necessary.
12. Support the team in the effective use of searches, audits, and recalls.
13. Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information.
14. Observe health and safety guidelines at all times.
15. Participate in any training programme implemented by the Practice.
16. Any other reasonable duties as necessary.
Person Specification
Qualifications
* GCSEs or equivalent qualifications with Grade B or above in English.
* Excellent communication skills (Written and Oral).
Experience
* Experience of working in a GP practice (Reception/Admin).
* Time management and the ability to work to deadlines.
* Interpersonal skills.
* Planning and organising.
* Ability to perform under pressure.
* Initiative and adaptability.
* Team working.
* Self-motivated.
* Flexibility to work in shift patterns.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.44 an hour Minimum Wage, not AFG, aligned to Rotherham scale.
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