Job summary Band 2 - Outpatient Receptionist: 30 hrs/week - between Monday to Friday - 8.45am to 5pm Our Leamington Outpatients services are based at St Mary's Lodge, Leamington Spa and supports the Adult Community Mental Health Services delivering clinical out-patient and home treatment care to the local South Warwickshire communities. Who we're Seeking: We're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services. We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task. We require applicants to share our vision tobecome an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence, to present a professional image and maintain the highest standards of customer service and confidentiality. Main duties of the job Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, arranging follow up appointments & sending appointment letters, scanning, uploading documents to our care records system, printing & postal duties, as well as other general day to day admin duties, with the ability to exercise judgement and work unsupervised to meet deadlines. About us At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. Join our team and enjoy the following rewards: Annual leave starting at 27 days bank holidays Generous pension scheme, Childcare vouchers, Health and wellbeing offer's for staff, Reimbursement of eyesight checks, Employee assistance programme (counselling, financial/legal support, etc), On-line learning qualification development programmes, Coaching support, Success awards, including long service vouchers, etc. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Pro Rata Contract Permanent Working pattern Part-time Reference number 444-7031900-CG Job locations St Mary's Lodge 12 St Mary's Road Leamington Spa CV31 1JN Job description Job responsibilities Knowledge and experience of Microsoft Office Outlook is essential, whilst training will be provided for in-house processes and systems such as Carenotes. You may be required to travel to attend training, for which travel expenses would be paid. Job description Job responsibilities Knowledge and experience of Microsoft Office Outlook is essential, whilst training will be provided for in-house processes and systems such as Carenotes. You may be required to travel to attend training, for which travel expenses would be paid. Person Specification Desirable Essential Good General Education (eg. GCSE English and Maths A-C) Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Good knowledge and understanding of reception / office procedures Desirable Ability to manage and prioritise own workload and use own initiative Good organisation skills and ability to multitask Good time management skills Ability to maintain relevant recording and information systems Understand confidentiality and apply the principles in every day working practice Experience of working in a busy office / customer care environment Previous NHS Admin/Reception Experience Person Specification Desirable Essential Good General Education (eg. GCSE English and Maths A-C) Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Good knowledge and understanding of reception / office procedures Desirable Ability to manage and prioritise own workload and use own initiative Good organisation skills and ability to multitask Good time management skills Ability to maintain relevant recording and information systems Understand confidentiality and apply the principles in every day working practice Experience of working in a busy office / customer care environment Previous NHS Admin/Reception Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry and Warwickshire Partnership Trust Address St Mary's Lodge 12 St Mary's Road Leamington Spa CV31 1JN Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)