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What do you want to search? Keyword Apprenticeship Type Location
Junior Level 3 ICT Apprentice
Apply From: 12/01/2025
Learning Provider
Delivered by JUST IT TRAINING LIMITED
Employer
JUST I.T. TRAINING LIMITED
Vacancy Description
We are seeking an enthusiastic junior ICT apprentice to deliver managed IT services for Windows and Mac environments. This role offers hands-on learning, combining real-world experience with structured training as part of an 18-month apprenticeship program. The ideal candidate should be passionate about technology, proactive in solving issues, and able to adapt communication to suit the audience.
Key Responsibilities
Service Desk Support:
* Respond to service requests and incidents via phone, in-person, or remote tools.
* Log and update service tickets with clear and concise information.
Escalate unresolved tickets to senior staff as needed.
Technical Tasks:
* Troubleshoot root causes of issues to prevent recurring problems.
- Install, configure, and maintain operating systems, applications (e.g., Microsoft 365, Adobe), and hardware (e.g., desktops, printers, and network devices).
* Manage IT assets across internal and client sites.
Customer Interaction:
* Deliver excellent customer service, adjusting technical language to suit client knowledge levels.
* Communicate effectively to ensure client satisfaction and issue resolution.
Process Improvement:
* Follow and contribute to the refinement of IT processes and procedures.
Key Details
Vacancy Title
Junior Level 3 ICT Apprentice
Employer Description
Factotum provides expert outsourcing solutions for owner-managed businesses, offering services in IT, HR, marketing, payroll, and more. We help businesses focus on what they do best by handling the rest.
Vacancy Location
Borehamwood, Hertfordshire, England, WD6 4PJ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000295563
Key Dates
Apply From
12/01/2025
Closing Date For Applications
2025-02-02 23:59:59
Interview Begin From
2025-02-04 00:00:00
Training
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
* ICT (Information Communications Technician) level 3 apprenticeship standard.
* You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
* Your training will include gaining a level 3 IT qualification.
Learning Provider
JUST IT TRAINING LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Positive attitude, Motivated, Hard-working, Willingness to learn, Hardware and software, Excellent time management.
Apply Now
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