Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components.
We support numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to customers regarding products and applications.
Main Responsibilities:
* Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
* Schedule Sales & Applications Engineers efficiently to provide adequate phone, email, and chat coverage.
* Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers or Regional Sales Managers when necessary.
* Work towards continuous improvement of sales processes and customer journeys.
* Define and track key performance indicators and report them to stakeholders.
Qualifications:
* Degree in engineering, physics, mathematics, or hard science.
* Minimum three years of experience in technical sales and/or product support.
* Proficiency in optical engineering and physics concepts/optics industry experience.
* Knowledge of company products, applications, capabilities, and sourcing possibilities.
* Proven leadership ability to manage people and build highly effective teams.
* Fluent in English, additional language skills preferred.