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Rate - £18.10 per hour (plus holiday pay)
Hours: All show days (36 confirmed) 1 admin day per week
End date: Beginning of September 2025
An exciting opportunity has arisen for an Event Manager to join Peppermint Events, based at The Piece Hall in Halifax. The Piece Hall is a unique open-air courtyard located in the heart of Halifax, surrounded by unique shops, bars, cafés, and restaurants, hosting a fabulous run of concerts from May to August.
Join our Peppermint Summer Events Team as an Event Manager at The Piece Hall, delivering outstanding food and beverage experiences across a wide range of our summer shows here, for the 2nd year running. We have an array of artists lined up for the Summer, including Busted, Rag’n’Bone Man, The Libertines, and many confirmed with more to come!
We are seeking a seasoned professional to lead a dynamic team - from VIP lounges, food traders, brand activations, and our main bars. You will oversee all bar operations and staffing alongside the General Manager, playing a vital role in ensuring the smooth execution of every show, providing an excellent guest experience for up to 6,000 guests.
Key Accountabilities:
Bar Operations
1. Stock Control & Inventory Management:
* Oversee the bar’s stock levels before, during, and after events to ensure adequate supplies of drinks and operational equipment for the bars to run efficiently.
* Manage inventory and forecast needs based on expected attendance and type of event.
* Work closely with suppliers to ensure timely deliveries of products.
1. Bar Setup and Operations:
* Ensure that the bar areas are properly set up with efficient workflows, ensuring that bars are fully stocked, equipment is ready, and the layout supports a smooth customer experience.
* Ensure that company & venue policies are upheld.
* Ensure that Client, company, and statutory food & hygiene, H&S standards are maintained.
* Ensure that paperwork is completed correctly by all departments.
* Uphold all licensing requirements.
2. Revenue Tracking & Cost Control:
* Monitor sales at the bars and ensure that revenue is accurately tracked.
* Work with the finance team to ensure pricing aligns with the venue’s budget and goals.
* Manage costs and ensure the bar operates profitably while providing excellent customer service.
Staffing
1. Recruitment & Staffing:
* Liaise with agency staffing to ensure accurate staffing levels depending on each show.
* Manage shift planning, ensuring adequate staff coverage for all shifts, focusing on peak hours against the staffing budget.
* Coordinate with other departments to ensure proper staffing levels during dark days to reset.
* Provide training for bar staff on customer service, product knowledge, and safety procedures.
* Ensure staff are knowledgeable about the specific event and any VIP or special customer service needs.
3. Team Motivation and Supervision:
* Oversee staff during events, ensuring smooth operations and addressing any issues that arise promptly.
* Ensure high standards of customer service and maintain a positive atmosphere among staff.
Client and On-Site communication
1. Ensure all information is effectively communicated both externally and internally.
2. Work with the senior management team to provide clients with relevant information about bar service and event logistics.
3. Ensure clients’ needs for bar service and special requests are met.
4. Ensure the smooth flow of information between the client and the venue.
5. After the event, gather feedback from clients and attendees to evaluate their experience.
Health and Safety
1. Compliance with Safety Regulations:
* Ensure that all health, safety, and security regulations are adhered to at all times.
* Ensure that emergency procedures are in place for any incidents and communicate these plans to staff.
4. Crowd Control and Venue Security:
* Coordinate with security teams to ensure the venue is secure and crowd management strategies are effectively implemented.
* Address any disruptions or dangerous behavior promptly.
Other responsibilities
1. Logistics and Event Flow:
* Coordinate event timelines, ensuring that bar services and other hospitality elements are provided seamlessly.
5. Sustainability and Environmental Considerations:
* Ensure that the venue is following best practices for sustainability.
6. Customer Service Excellence:
* Ensure that both staff and guests are provided with high levels of customer service throughout the event.
Knowledge/Experience and Skills
* Prior experience in managing bar operations, large-scale events, or hospitality services in an entertainment setting is essential.
* Personal License Holder.
* Level 2 food hygiene certificate (preferred).
* Sound understanding of EPOS systems.
* Strong organisational and administrative skills.
* Extensive knowledge of compliance.
* Hospitality experience.
* Able to communicate effectively with clients, staff, and management, especially in high-pressure situations.
* Proven ability to lead, motivate, and manage teams.
* Ability to make quick decisions, address issues proactively, and handle emergencies calmly.
In this role, the Internal Event Manager is responsible for the day-to-day operational tasks and ensuring the overall guest experience is enjoyable, safe, and efficient from start to finish. The position requires a blend of leadership, organisational, and communication skills.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Events Services
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