Your new company
Hays is working with a production company in Bristol who are looking for a Customer Service Lead on a temporary basis for around 3 weeks. Pay for the role is £13.33 per hour. The organisation offers flexible working. The main duties of the role include:
Lead customer response on phone, email and text via ticketing system, helping to resolve any issues with their orders
Overseeing customer reviews via Trustpilot, following up with these where appropriate, managing the customer complaints process via database ensuring the information is disseminated to the right people in the kitchen, tech, science or marketing as appropriate
Provide administrative support to the operations team
Dispatch operations - oversee the performance and management of the courier service, ensuring deliveries are to expected KPIs and looking at exceptions and parcel tracking
Lead first customer contact post-purchase on phone What you'll need to succeed
Great people communication skills and excellent telephone manner
Self-starter - ready to drive and build the role
Good at reporting and a sound understanding of KPI and tracking
Work well on your own or as part of a team
Highly proficient in Microsoft packages and applications
Ability to learn new systems
Great organisational and time management skills
Accurate with great attention to detail
Ability to multitask across various tech platforms
Fluent in English both verbally and written
What you need to do n...