Job Title: Retail Assistant
Location: Ladurée,
Job Type: Full-Time (8H shift flex: XXhr to XX hr)
Position Summary: We are seeking a reliable and dedicated Retail Assistant to join our team at Ladurée as a Retail Assistant, where you will play a key role in delivering an exceptional customer experience. As an ambassador of our iconic brand, you will contribute to creating a luxurious and welcoming environment for every guest.The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.
Key Responsibilities:
Customer Service Excellence
* Greet customers warmly, creating a welcoming and luxurious shopping experience.
* Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
* Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
* Handle customer inquiries and provide detailed information about product origins, flavors, ingredients, and Ladurées unique offerings.
Sales and Upselling
* Actively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.
* Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
* Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.
Store Presentation and Stock Management
* Maintain the boutiques aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.
* Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.
* Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.
Product Knowledge and Brand Representation
* Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
* Represent Ladurées brand ethos through a polished appearance, language, and behavior that aligns with the brand's luxury positioning.
Operational Support
* Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
* Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
* Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.
Team Collaboration
* Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
* Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.
Qualifications:
* Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.
* Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
* Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.
* Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.
* Flexibility to work various shifts, including weekends, holidays, and peak seasons.
Preferred Skills:
* Passion for gourmet food, pastries, and the Ladurée brand.
* Basic know
* Experience in using Point of Sale (POS) systems.
Benefits:
* Competitive hourly wage
* Employee discounts on Ladurée products.
* Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
* Monthly Travel Allowance
If youre someone whos motivated, resilient, and ready to make a difference, we would love to hear from you!
Please submit your resume and cover letter to Sabrina Brocard Ferrini.
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